We do not deal with the public whatsoever. You must contact a retail jeweller for any inquiries or to purchase products.

If you have a specific question on the services we provide please click on the Services tab and scroll to the service you are interested in. FAQ’s for each service will be listed in the appropriate section.

When will my order be shipped?
Orders will be shipped in the order that they are received. Average time to prepare an order for shipping is 24 to 48 hours.

Do you accept returns?
Returns are not accepted, all sales are final.

Can I modify my order?
Once an order is placed you cannot modify it or add to the order.

How will you ship out my order?
Orders will be shipped out using Fedex.

Is there a minimum order requirement?
There is no minimum order.

Can I call in to place my order?
Yes, if you already have an account set up you may call us to place your order by phone.

Are prices in the PDF catalogues valid?
The prices in the catalogues are not valid.

Out of stock product – how long before you re-stock?
Re-stocking of items normally takes about 4-6 weeks, however in some cases if the product is made overseas it could take longer. If you require something urgently please call in and ask about placing a special order as sometime we are able to speed up the delivery time.

Is there a warranty on the products you sell?
Yes, we have a 30 day warranty on all products produced in Canada. Warranty is limited to products that have not been altered in any way. Products that are made in Canada and have a manufacturing defect can be exchanged within a 30 day period.

Can I come in to pick up my order?
Only orders placed by phone or by e-mail are able to be picked up in store. If you place your order on the website there is no pick up feature, the order must be shipped out.

I cannot find what I am looking for on your site.
If you are looking for a specific item and cannot find it on our website then please give us a call and we will try to help you out.

Copyright © 2020 Mary Jewellery, Inc. All rights reserved.